1st Colombian Society for IT Service Management Congress
DL?Q Enterprises Co. and the Colombian Six Sigma Society – Acosixsigma invite you to participate in the 1st Colombian forum on IT Service Management (ITSM) titled Colombian Society for IT Service Management. The conference seeks to provide awareness, education, and promote the use of various frameworks that are designed to provide an organization with solid IT Processes, IT Process Governance, IT Process Quality, and IT Process Maturity. The goal of which is to ensure that the IT Organization is delivering quality services to the business, at a reasonable cost, thus providing value to the business and ensuring that the IT Organization is aligned with the strategy and needs of the business.
Additionally, the Colombian Society for IT Service Management seeks provide a forum for members to seek help, ask questions, study for certifications, share ideas, research, case studies, lessons learned, and success stories with national and international ITSM Experts.
The Colombian Society for IT Service Management provides a unique opportunity for high executives, managers, administrators, and specialists of all industries to learn the value and benefit of IT Service Management as well as the future challenges and recent achievements within the ITSM sector.
The Conference will be held August 25, 2011in Bogota, Colombia.
Planned Event Date: 25 August 2011
Organized by
· DL?Q Enterprises Co. (www.dlq-itsm.com)
· Sociedad Colombiana de Six Sigma (www.acosixsigma.com)
· University (TBD)
Event Sponsors
We are actively seeking ITSM Tool Vendors as Sponsors, this will be a great opportunity to provide new clients with information about your ITSM Tools as we help them to develop an awareness of ITSM
Benefits of the Forum
In 1 day you will have the opportunity to learn about IT Service management from the experts of various sectors of the industry.
- Learn the value and benefit of IT Service Management
- Gain a basic understanding of the various frameworks that comprise IT Service Management
- Discover the benefits of ITIL, ISO20000, CMMI, Six Sigma, and CobiT
- Learn how IT Service Management lends itself to the development of solid Business Service Management
- Gain a basic understanding of the ITSM software tools
- Learn why a common language and process integration are key
- Learn about the various professional certification bodies
Does my company need this?
Most companies these days have computers on which they rely for everything from asset and inventory control to warehouse management and more. These very same companies, yours included, have had to upgrade applications or systems only to find out some little configuration was missed or a piece of hardware failed causing an application to fail, making a database unreachable, or causing the loss of millions of dollars in revenue because the web server did not come back on-line as designed, taking engineers and technicians hours and sometimes days to resolve the problem. Or maybe it was something as simple as calling the help desk (service desk) and asking them to help you with this new application you have on your desktop. Only to find out that they are as clueless as you…that is why so many organizations call there tech support ‘the helpless desk”.
How could that happen? Most companies have a change management process, a solid project management office. Changes are recorded, right? But it takes more than just recording the changes to ensure service continuity.
Answer these questions, and if you answer no or maybe to any of them, please attach the 1st Colombian Society for IT Service Management Congress and learn how IT Service Management can help your IT organization to deliver quality dependable IT Services & Support.
- Does your company have
- IT Policies for IT Project Management
- IT Policies for Change Management I
- IT Policies for Configuration Management
- Are the Processes used by the IT Department documented, controlled, and reviewed on a regular basis?
- Does the IT Organization have a Continual Service Improvement Process?
- Is your Help Desk often the last to find out a new application has been rolled out to users?
- Does your IT Department have the capability to tell you what the impact on services is if any given piece of equipment or application fails?
- Do you have highly paid developers that are now spending time supporting the applications they built (answering end user calls)?
- Do you have and maintain a list of services that the IT Organization provides to the business (IT Service Catalog).
- Are there Service Level Agreements in place to ensure the business customers are getting what they paid for?
- Does the IT Department provide regular performance reports on services?
- Do the Executive Management Team understand how the Business Services are supported by the IT Services?
Who should attend?
- Executive Management
- Chief Information Officers
- Chief Financial Officers
- VP and Directors of IT Organizations
- Managers and Supervisors of IT Organizations
- IT Consultants
- Help Desk Managers & Supervisors
- Project and Program Managers
- IT Security Information Professionals in Government, Finance, Banking, Insurance, and Healthcare
- University Students in any IT discipline
- Anyone who wants to learn about IT Service Management?
For more information
- Colombia
- US
- For general information about the event or IT Service Management
